Revenue collection & service delivery

Auto-reconciled Bank Transfer, Card and Cheque payments through online and point-of-sale. Same-day, bank agnostic settlement into into your preferred financial institution. Direct reporting integration to your financial system.

Automate and eliminate collection errors. It couldn’t be easier!

Our auto reconciliation process

We understand the financial, regulatory and technology challenges that you face

From capital constraints, change management issues and data inaccuracy, to predatory service-level agreements and ineffective revenue collection processes that create more work for your staff – we’ve seen it all.

We do things a little differently at NiuPay:

  • No upfront costs, all-inclusive Service Level Agreement
  • Fully-managed enterprise infrastructure
  • Unrivalled data security, integrity & availability
  • Always-current cloud-architecture
  • End-to-end customer cycle experience platform
  • Automatically reconciled EFT, Cheque & Card payments
  • Acceptance online and point-of-sale kiosk
  • Real-time collection intelligence & reporting
  • Tailored to augment your business processess
  • Custom connectors to legacy business systems
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Benefits of our end-to-end customer cycle platform

We're focused on solving real-world problems without the marketing spin. We don't just move a process bottleneck to another division, we solve the entire business function. We provide multiple 'jump-on' points that allow you to see value from day one.

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Information Dissemination & Awareness

We will work with you to revitalise your online presence by providing your customers with a consistent online experience platform which is easy to use and readily accessible. You can manage your website content through an easy-to-use Content Management System.

Onboarding & Know Your Customer (KYC)

We provide you with the tools and mechanisms to verify your customers without any physical touch-points. Know who you're delivering services to, without cumbersome and time-consuming manual verification methods.

Customer Self-service

Feature-rich customer experiences for Government, utility providers and private enterprise. From simple account registration and payments to complex service delivery with billing, debt collection and credit allocation. We allow you to put the power directly into the hands of your customers, 24/7, from any device with internet access.

Omni-channel Customer Support

We make communication with your customers a breeze. Integrate legacy support channels through our streamlined case management system. Delegate, track, audit and report - it's that simple.

Bank-agnostic Payment Collection

Accept all forms of payment through a seamless environment; from EFT and Cheque to Scheme* and locally-issued cards**. Real-time reporting of payments and same-day settlement to any registered financial institution. Make it easier than ever for your customers to make payments on their rates, bills and services.

Value-add Legacy Data

Our cloud-based business tools can assist you in filtering and verifying the integrity of terabytes of structured or unstructured data. We're used to working with, and integrating, datasets which are decades old, such as messy payment/financial data.

Automated Reconciliation

After your customer has made a payment, their account data will be automatically and intelligently matched (accuracy is 100% for card-based payments and 98%+ for EFT/Cheque payments). Once matched, your customer will be instantly receipted and their account automatically credited. No humans, no error.

Automated Reporting

We can directly integrate with most financial and accounting systems (e.g., Government Treasury). Depending on the capabilities of the financial system, this could be a real-time link through an Application Programming Interface (API) or export through standardised format, such as CSV. Your data integrity issues are a thing of the past.

Business Intelligence

Our platforms provide real-time intelligence and analytics dashboards specifically customised to user requirements. With thousands of datapoints at your fingertips, time-to-decision is substantially reduced.

* Scheme Cards including Master Card, Visa and China Union Pay.
** Papua New Guinean issued bank cards including MiBank MiCard, Kina Bank Handy Card and ANZ Bank Card.

Call us today if...

Are your business systems fragmented? Do you have data integrity issues? Is security a concern? Are your on-premises costs high? Are you tired of off-the-shelf software? If you answered yes to any of these, then call us today to find out how we can solve them from day one.

You need reliability and scalability

You need flexibility and integration

You want to future-proof your business architecture

You need a partner who understands your challenges

Some of our benefits

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Accessibility

  • Our cloud platforms are accessible through a simple web browser.
  • Minimal bandwidth usage by design.
  • Seamlessly access our platforms from any device (phone, tablet, laptop and desktop).
  • User centred design ethos which puts user experience at the core of our platform design.
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Reliability

  • We've spent years perfecting and refining our mission-critical platforms.
  • Fault-tolerant cloud architecture which repairs itself.
  • All core platforms are backed by a 99.9% or 99.99% up-time guarantee.
  • Disaster data-loss guarantees of only seconds.
  • 24/7, 365 days per year monitoring.
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Security

  • Inherit NiuPay security baselines against PCI DSS, SOC, IRAP PROTECTED, CIS and AWS Well-Architected.
  • Inherit Amazon Web Services' international security standards and proven infrastructure resilience.
  • We utilise a zero-trust security framework internally and throughout all of our platforms.
  • Isolated environments, proactive defence, encryption-by-default, and so much more!
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Ready to get started?

Find out how we can introduce savings from day one

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